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At Ragoba.com, we value your trust and want you to shop with confidence. If you’re not fully satisfied with your purchase, you may be eligible for a refund under the conditions outlined below.

1. Refund Eligibility

• Refunds are only issued for eligible items returned within 14 days of delivery.
• The item must be:
  • In original condition
  • Unused and undamaged
  • In its original packaging

2. Non-Refundable Items

• Customized or made-to-order furniture
• Items marked as “final sale” or clearance
• Products damaged due to misuse or mishandling

3. Refund for Damaged or Wrong Items

• If you receive a damaged, defective, or incorrect item, contact us within 48 hours with:
  • Photos of the item
  • Order number
• We will issue a full refund or send a replacement at no extra charge.

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed within 5–10 business days to your original payment method.

5. Shipping Costs

• Shipping fees are non-refundable unless the return is due to our error or a defective product.

6. Contact Us

If you have any questions about your refund, please contact us at [email protected].