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At Ragoba.com, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

1. Return Eligibility

• You may return eligible items within 14 days of receiving your order.
• Products must be unused, in their original packaging, and in the same condition as delivered.
• Returns are not accepted for custom-made or clearance items unless defective.

2. Damaged or Defective Items

• If your item arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery with clear photos and your order number.
• We will either replace the item or issue a refund at no extra cost.

3. How to Request a Return

• Email us at [email protected] with your order details and reason for return.
• We will guide you through the return process, including pickup or drop-off instructions where applicable.

4. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–10 business days to your original payment method.

5. Exchange Policy

• Exchanges are subject to product availability. Please contact us for assistance.

6. Shipping Costs

• Return shipping fees are the responsibility of the customer unless the return is due to a defect or an error on our part.